Recently, "Ceramic Information" based on the public information statistics of the State Administration for Market Regulation and 12 provincial market supervision bureaus and their subordinate municipal supervision units including Fujian, Henan, Guangdong, Sichuan, Guangxi, Hubei, Jiangxi, and Hainan, 2020 A total of 771 batches of ceramic tiles were inspected this year, and 9 items including product size, water absorption, damage strength, modulus of rupture, abrasion resistance of unglazed tiles, glaze crack resistance, and radionuclides were inspected. After inspection, 64 batches of ceramic tiles were randomly inspected and found to be unqualified. The unqualified discovery rate was about 8.3%. The unqualified items involved: size, water absorption, modulus of rupture, and damage strength.
Among the 114 batches of ceramic tile products produced by 113 companies in 8 provinces (autonomous regions and municipalities) inspected by the State Administration for Market Regulation, including 5 batches of ceramic tiles from Fujian, 10 batches from Guangdong, and 1 batch from Shandong Brick products are unqualified, and the unqualified discovery rate is 14.0%. The unqualified items involve water absorption, size, rupture modulus, and damage strength.
In addition, in the random inspections of ceramic tile quality by the local supervision bureaus of various provinces and cities, 10 batches in Sichuan, 7 batches in Henan, 6 batches in Hainan, 6 batches in Guangxi, 5 batches in Hubei, 4 batches in Zhejiang, and 2 batches in Shandong Batch, 2 batches in Shanxi, 2 batches in Liaoning, 2 batches in Jiangxi, 1 batch in Hebei, and 1 batch in Jiangsu ceramic tile products failed to pass the sampling inspection. Among them, the unqualified discovery rate in Zhejiang is 16.7%, the unqualified discovery rate in Hainan is 15%, the unqualified discovery rate in Guangxi is 14.3%, the unqualified discovery rate in Hubei is 12.5%, and the unqualified discovery rate in Henan is 10.6%, all exceeding 10 %.
Tile quality issues - the "pain" of the industry
The quality of ceramic tiles has become a "pain point" in the ceramic industry over the years. According to public information, 83 batches of ceramic tiles failed sampling inspections in 2018, and the unqualified discovery rate was about 10%; in 2019, 44 batches of ceramic tiles failed sampling inspections, and the unqualified discovery rate was 5.7%; mainly involving Guangdong, In Guangxi, Zhejiang, Henan, Liaoning and other places, the unqualified items involved are mostly size, water absorption, and modulus of rupture, which are similar to the random inspection results in 2020.
Not only in the random inspections of ceramic tile products by state inspection and local government departments, quality problems with ceramic tiles frequently arise, but they have also become a topic of conversation after dinner on many complaint websites and platforms.
The following are some complaints about ceramic tile problems in 2021:
On January 16, 2021, the quality of the porcelain polished real stone (size 800×800mm) sold by Foshan Feng Ceramics Co., Ltd. model A5009 was unqualified, and cracks appeared in the middle of many ceramic tiles;
January 10, 2021, a certainBrand-name tiles have been criticized for not being hard enough and the tiles scratching more easily than cheaper tiles;
On January 10, 2021, a big-name ceramic tile brand was complained that less than a month after moving in, the ceramic tiles showed serious wear and tear, and it was believed that there was a big quality problem with the brand;
.On January 7, 2021, a certain brand of ceramic tiles was complained about color differences in different batches of the same product, but refused to replace the product for consumers;
On January 2, 2021, Mr. Li took a photo of a certain brand of ceramic tiles in a certain store, but what he received were ceramic tiles of other brands and without packaging, tied only with red ropes (three no products);
On January 1, 2021, 177 ceramic tiles purchased from the Pinxixi platform had serious defects, including damage and breakage in many places;
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In the "Analysis of Complaints Accepted by National Consumers Association Organizations in 2020" released by the China Consumers Association, the number of complaints about decoration and building materials in 2020 ranked seventh, with 31,084 complaint cases throughout the year, accounting for 3.16 of the total complaints. %. According to data from the Foshan Chancheng District Market Supervision and Administration Bureau, there were a total of 1,367 consumer complaints on ceramic tile materials and sanitary ware from January to December 2020, including 807 ceramic tile materials and 560 sanitary ware. The number of consumer complaints ranked second among decoration and building materials The top two complaints about consumer goods are related to quality, after-sales service and other issues.
Ceramic brand building, everyone takes action
In order to protect the legitimate rights and interests of consumers and improve the quality and brand building of ceramic products, local government departments and related institutions are also vigorously taking action. Foshan City has just carried out the selection activities related to "Foshan Standards".
On January 26, the Foshan Municipal Market Supervision Bureau announced the first batch of 23 ceramic companies and 33 product categories that passed the "Foshan Standard" selection. It is worth noting that companies that pass the "Foshan Standard" selection will use the "Foshan Standard" special logo and special 3D code on relevant product production and operation sites and product packaging, which also protects the rights and interests of consumers.
It is reported that the "Foshan Standard" product evaluation system includes six dimensions: standard leadership, quality level, innovation ability, brand building, efficiency level, and social responsibility, and has a certain degree of authenticity and authority.
In order to better create a good ceramic tile market environment, consumers should also learn to distinguish between true and false, and not give any breathing space to defective quality and ceramic tile fraud. When purchasing ceramic tiles, you should choose formal stores and channels, learn more about product information and after-sales service guarantees, and conduct on-site inspections to check product quality.
(The article is reproduced from Ceramic Information)
